What services do you provide?

Shamah Shalom offers Christian-based counseling services both in person and virtually for individuals, couples, and families. Services include support for anxiety, depression, relationships, re-entry issues, and more.

How does the process work?

1. Free Consultation: A 15-20 minute consultation is provided to determine if we are a good fit.
2. Insurance Verification: If you choose to use insurance, we collect your information to verify coverage.
3. Appointment Setup: Once insurance is verified (or if you choose private pay), an appointment is scheduled.
4. Intake Packet: You will receive an intake packet via our secure portal to complete before your first appointment.

Is virtual counseling appropriate for my situation?

Virtual counseling is effective for most individuals. However, in-person counseling may be more suitable for those experiencing:

• Hallucinations or psychosis
• Severe mental illness (Schizophrenia, Schizoaffective Disorder)
• Serious substance addiction
• Persistent thoughts of self-harm or harming others
• Domestic violence situations A thorough assessment will be conducted during the initial consultation to ensure virtual therapy is the right fit for your needs.

How is progress monitored?

Progress is measured based on individualized treatment goals. These goals are reviewed regularly during sessions to track improvement and make necessary adjustments.

What type of device can I use for virtual sessions?

• A computer with a webcam and internet access
• A mobile device or tablet with a webcam and internet access

What age groups do you counsel?

Shamah Shalom provides counseling for individuals aged 16 and older.

What can I do between sessions if I need assistance?

• For general questions, you will be provided with a secure method of communication.
• If you are in crisis, call 9-1-1, the crisis line at (888) 881-4881, emergency services, or visit your local hospital.

How do you protect my confidentiality & privacy?

• Communications through Simple Practice (video conferencing and secure portal) are privacy protected.
• While emails are used for communication, it is recommended to limit sensitive information in emails, as security depends on your internet connection.

Do you accept insurance?

Shamah Shalom currently accepts Cigna and Magellan insurance. Additional insurance providers may be available—please check the website for updated information.

What forms of payment do you accept?

• Health insurance
• Cash
• Check
• Visa, MasterCard, Discover, and American Express

Am I obligated to a certain number of sessions?

No, you are not required to commit to a specific number of sessions. Your treatment plan will include recommended sessions, but you may discontinue at any time.

Are you going to preach to me?

Only when necessary…only kidding. I am not a preacher, however when necessary for me to speak I will
reference biblical principles, themes and yes at times verses. I think you will find it helpful to your unique
situation.

Will you browbeat me with the Bible?

I wouldn’t exactly call exploring insightful verses that you may or may not have read/heard of
browbeating. You would be surprised to find that many of the answers/skills can be found in the Bible.

Are you Christian and can I still make an appointment if I am a different faith?

Yes I am Christian. I have 4 years in youth and families ministry. I am married, 21 years this year, with two teen daughters. While I have a strong faith I am aware that it is not the religion that matters, it is the individual relationship with God and that looks different for everyone. I value that and assist in strengthening this with clients while they build/strengthen skills to overcome challenges.

If I don’t believe in God or have no faith background, can I still make an appointment?

Yes, you are welcome to seek counseling. While Shamah Shalom’s approach is rooted in faith-based principles, we respect and support all individuals regardless of their spiritual background.